Returns & Refunds

Damaged or faulty

If a piece arrives damaged, faulty or not as described, we'll make it right wherever you live, and we pay the return shipping. Email us within [7] days of delivery with your order number and a few photos.

Changed your mind?

• Korea: return within 7 days of receiving your piece. Return shipping is on you, and we refund within 3 business days of getting it back.
• United Kingdom: cancel within 14 days of receiving your piece. Return shipping is on you, and we refund within 14 days.
• Everywhere else: pieces are final sale for a change of mind. We show this before you pay.

Made for you

Custom orders are made only for you. Once we start making them, they can't be cancelled or returned for a change of mind. You agree to this before you pay.

How to cancel or return

1. Email [email] with your order number, the piece, and the reason.
2. We'll reply within [ ] days with the return address and next steps. Please don't send a parcel before we reply.
3. Your piece must go back in its original packaging, sent with tracking.

Refunds

Refunds go back to the way you paid. Import duties and taxes can't be refunded by us.